Effective date: October 15, 2026
HyperZync LLC (“HyperZync,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through hyperzynchq.com (the “Site”) and when you contact us, how we use it, who we share it with, and the choices you have.
1. Who we are
HyperZync LLC is a California limited liability company located at 421 Broadway, Unit 769, San Diego, CA 92101. We are an independent sales agent for payment processors and also provide managed IT and consulting services. We are not a bank or payment processor.
2. Information we collect
Information you give us. When you fill out our online merchant intake form, email us, call us, book a meeting, or request a statement review, we may collect:
- Contact details, such as your name, business name, email address, phone number, and business address.
- Business information, such as your industry, processing volume, current processor, and equipment.
- Processing statements and related documents you choose to send us for review. Please remove or black out full account numbers before sending.
- Information needed to apply for merchant services, such as ownership details, tax ID, and bank account information, which is submitted to the processor through its secure application.
- Anything else you include in your messages to us.
- Your communication choices, such as whether you agreed to be contacted by phone call, text message, or email, together with the date, time, IP address, and wording of that consent, which we keep as a record of your consent.
Information collected automatically. Like most websites, the Site and our hosting provider may automatically collect technical data such as your IP address, browser type, device type, pages visited, referring pages, and the date and time of your visit. We may use cookies and similar technologies for basic site functionality, security, and traffic measurement.
Information from others. We may receive information about your application or account status from our processing partners once you apply for or open a merchant account through us.
3. How we use information
- To respond to your questions and schedule calls.
- To review your processing statements and prepare pricing proposals.
- To help you apply for, set up, and support merchant processing, equipment, IT, and consulting services.
- To contact you by phone call, text message, or email about your inquiry or application, if you agreed to be contacted.
- To send you service-related messages, and, if you agree, occasional updates about our services. You can opt out at any time.
- To operate, secure, and improve the Site.
- To meet legal, regulatory, and card brand requirements, and to prevent fraud.
4. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to provide our services, including with:
- Payment processors and their sponsor banks, when you ask us to help you apply for or manage a merchant account.
- Service providers that help us run our business, such as website hosting, email, scheduling (for example, Calendly), website forms and spam protection, and IT tools. They may use your information only to perform services for us.
- Legal and safety reasons, when required by law, subpoena, or card brand rules, or to protect our rights, our customers, or others.
- Business transfers, if HyperZync is involved in a merger, acquisition, or sale of assets.
- With your consent, or at your direction.
5. Phone calls and text messages (SMS)
Our intake form has two optional consent boxes. If you check the account texts box, HyperZync may send you text messages about your inquiry and merchant application at the mobile number you provide. If you also check the marketing box, HyperZync may send you occasional promotional text messages and calls about merchant services and related offers, including messages sent using automated technology. Checking either box is optional, and your consent is not a condition of any purchase. If you don’t check a box, we may still reply to your inquiry by email or by a regular phone call, and you can always reach us by calling or emailing us directly.
Message frequency and costs. Message frequency varies based on your inquiry. Message and data rates may apply according to your mobile plan. Wireless carriers are not liable for delayed or undelivered messages.
Opting out. Reply STOP to any text message to stop receiving texts, or reply HELP for help. You can also opt out of calls, texts, or emails at any time by emailing info@hyperzynchq.com or calling (805) 236-6081. After you opt out by text, we may send one final message confirming it.
No sharing of mobile information. We will not share, sell, or rent your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all of the sharing described in this policy, except with service providers (such as a texting platform) that help us send messages to you on our behalf.
6. Cookies and Do Not Track
You can set your browser to refuse or delete cookies, though some parts of the Site may not work properly. Our Site does not currently respond to browser “Do Not Track” signals, because there is no common industry standard for them. We do not allow third parties to collect information about your online activities across other websites through our Site for advertising purposes.
7. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full card numbers, full bank account numbers, or passwords to us by email.
8. Data retention
We keep information only as long as needed for the purposes described in this policy, including to provide services, keep business records, and meet legal and processor requirements. Statements you send for a pricing review are deleted when they are no longer needed. Intake form submissions are kept only as long as needed to follow up with you and keep business records, and records of your contact consent or opt-out are kept as long as needed to show that we honored your choices.
9. Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. We will respond within a reasonable time and as required by applicable law. Some information may need to be kept for legal or processor record-keeping reasons. You can also opt out of calls, texts, and marketing emails at any time, as described in Section 5. We will not discriminate against you for exercising any of these rights.
California residents. Under California law, you may ask us how we share personal information with third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing. To the extent the California Consumer Privacy Act applies to us, you may have the right to know, delete, and correct your personal information, and to not be discriminated against for exercising these rights.
10. Children’s privacy
The Site and our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. Links to other sites
The Site may link to third-party websites, such as our scheduling tool or processor websites. Their privacy practices are governed by their own policies, not this one.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Significant changes may also be communicated directly when appropriate.
13. Contact us
HyperZync LLC
421 Broadway, Unit 769, San Diego, CA 92101
Phone: (805) 236-6081
Email: info@hyperzynchq.com